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Mobile Network Administrator
The closing date is 28 June 2026
This post forms part of a service currently subject to a service improvement and redesign programme. Service delivery models, roles and structures will be reviewed as part of the improvement process, which may result in changes and a consultation process in line with the Trust's Organisational Change Policy.
The Trust is committed to supporting staff throughout this process and ensuring fair and transparent decision‑making.
This Role is not Eligible for sponsorship.
An exciting opportunity has arisen for a Band 3 Mobile Network Administrator to work within our Community Mental Health Teams, supporting the Chorley Community Mental Health Team.
Your previous employment in administration and customer service will provide you with the foundation needed to work efficiently, competently and with a caring demeanour.
Our service users are at the heart of what we do. Our admin teams provide the vital link for those who require support within our service whether that be queries regarding their referrals, booking appointments or responding to medication or clinical concerns.
Main duties of the job
Our administrators are required to support meetings; therefore you must have proven experience in minuting meetings that are of a sensitive nature. Attention to detail is a pre‑requisite. We are focused on care; therefore our work must reflect this.
An employment history outside of the NHS will be considered; however your application must prove you work in line with our core values.
We are approachable and show compassion.
We actively listen to what people need and proactively offer support.
We pay attention to our own wellbeing and the wellbeing of others.
We celebrate success and provide feedback that is sincere and genuine.
The ability to work flexibly is a requirement as, at times, you will be required to provide support to our teams within the Mental and Physical Health Networks, including reception duties. Appropriate travel time will be agreed when you are instructed to work away from your base site.
About us
LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.
Our aim is to reflect the communities we serve, so we particularly encourage applications from under‑represented groups.
We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.
LSCFT support flexible working; we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi‑time.
The wellbeing of our people is at the heart of everything we do. We offer a wide range of resources, tools and support to help you thrive both in and out of work.
Explore our full wellbeing offer here: Keeping our workforce well
Job responsibilities
Due to the needs of the service, remote working is not available as our colleagues are required to be office based.
* Receive allocate and dispatch internal/external mail in line with the Trust policy.
* Receive incoming telephone calls, dealing with enquiries and passing on more complex queries to the appropriate member of staff.
* Ensure all callers receive a prompt, courteous, non‑judgemental and well‑informed response.
* Be the first point of contact for the unit/department providing a comprehensive customer service and enquiry provision to internal and external customers of the Trust.
* Provide a comprehensive administrative service which will include minute‑taking, cover compilation of reports and other correspondence on behalf of the team manager and other members of the team, ensuring a high standard in accordance with Trust standards.
* Create and maintain effective working relationships with staff at all levels, internal and external across the whole health economy.
* Work collaboratively with the appropriate management teams and other departments, including clinicians, to ensure that the appropriate leads are notified in the case of matters of urgency and dealt with within a timely manner.
* Provide a secretarial function to the Team Leader and Deputy Team Leader.
* Arrange supervisions and PDRs on the Manager's behalf.
* Attend and participate in team meeting and admin services meetings as required.
* Provide reception cover as required.
Please read the job description and person specification attached to ensure your experience aligns with the post. Your duties will include but not be limited to those detailed.
For more information, please contact Kevin Mistry on Kevin.Mistry@lscft.nhs.uk
Person Specification
Education
* NVQ Level 3 in Business Administration – or equivalent experience
* Demonstrable commitment to continuous personal development
* EDCL or Equivalent
Knowledge
* Good working knowledge of all Microsoft office applications e.g. Excel, Access, Word, PowerPoint.
* Awareness of issues in the Mental Health Network
* Knowledge of a range of administrative procedures and practice
Experience
* Previous experience as a Secretary/Administrator including diary management
* Previous experience of working in a fast‑moving, confidential, sensitive, pressurised deadline‑driven environment.
* Experience of supporting and minuting meetings.
Skills
* Accurate keyboard skills for producing reports and correspondence; including live note‑taking at RSA II or equivalent.
* Ability to manage non‑routine enquiries without immediate supervision.
* Ability to demonstrate skills in organising and prioritising diaries and schedules
Work related circumstances
* Willingness to travel to different locations within the network/Trust
* Ability to work flexibly and comply with all requirements of post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Lancashire & South Cumbria NHS Foundation Trust
£25,760 to £27,476 a year (subject to confirmation)
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