What you’ll be doing:
* Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing excellent substitutions when products are out of stock.
* Using a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop.
* Working behind the scenes to handle customer queries, process orders, and assist in loading vans for our Home Delivery Drivers.
* Consistently providing excellent customer service, supporting with questions, and proactively offering help.
* Building knowledge about our products, services, and promotions to make helpful recommendations.
* Working flexibly across the store as required.
What makes a great Sainsbury’s Colleague:
* Comfortable with early morning starts (most shifts begin at 4 am) and working in a fast-paced, physical, and high-energy environment, both independently and as part of a team.
* Friendly, welcoming, and genuinely enthusiastic about helping customers.
* Enjoys working in a dynamic environment, using initiative to solve problems, and taking responsibility for tasks.
* Willing to work flexibly and to a high standard across the store, with opportunities to learn, develop, and try new skills.
* Comfortable learning to use new digital tools and technology, and capable of moving shopping containers weighing up to 15kg.
* Attentive to detail, maintaining a clean and clutter-free store, and striving to create the best shopping experience for customers.
Working for us has great rewards:
We value our colleagues and offer market-leading benefits and training:
* Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
* Free food and hot drinks – provided for colleagues in all our stores.
* Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
* Pension – company matches between 4-7.5% of your contributions.
* Sainsbury’s share schemes – buy shares at discounted prices.
* Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
* Wellbeing support – including free access to our Employee Assistance Programme, offering confidential support and guidance on various issues.
Please note that our vacancies may close quickly, so we encourage candidates to apply promptly.
An inclusive place to work and shop
We are committed to being a truly inclusive retailer, where every colleague can achieve their potential, and every customer feels welcome.
Our colleagues may be entitled to enhanced discretionary leave for families, support for carers, and resources to assist in understanding and supporting their roles. Our internal networks promote true representation and aim to remove barriers faced by colleagues.
We offer development opportunities, including mentorship, training, and career pathways, to support growth and success. We celebrate diversity through initiatives and events. To learn more about our commitment to inclusivity, please visit our website.
If you require reasonable adjustments during the application or interview process, please inform us, and we will support you.
Responsibilities:
Our stores are fast-paced, community-centered environments where food is our passion. As an Online Assistant, you will deliver a joyful shopping experience for our online customers, ensuring they receive everything they ordered from Sainsbury’s.
Eligibility:
* You must be above the school-leaving age in your country (School leaving age - GOV.UK).
* If shifts include hours before 6 am or after 11 pm, you must be at least 18 years old.
* You must have the Right to Work in the UK.
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