Overview
Join to apply for the Community Safety Manager (12m FTC) role at The Victors Gymnastics and Cheerleading Training Center
High Wycombe / hybrid working (2 days per week in the office & 3 days per week working from home)
£52,968 + Excellent Benefits
We’re looking for a confident and capable Community Safety Manager to drive a transformed ASB service forward. You’ll be joining a team with renewed energy and a strong track record of improvement, delivering safer, more inclusive neighbourhoods.
We’ve made significant progress in improving our ASB service, including better case assessment, customer communication, stronger team dynamics, and a 17% uplift in tenant satisfaction. We’re seeking a dedicated manager to continue this momentum and lead our ASB function into its next chapter.
What You’ll Be Doing
* Lead and inspire a team of 56 ASB Case Managers
* Champion early intervention and customer-focused case resolution
* Own and evolve our ASB policy, toolkit, and communications strategy
* Collaborate across Paradigm and with external partners (police, local authorities, health services)
* Use data and insight to shape service improvements and reduce ASB
* Monitor performance and report outcomes to senior leaders and external stakeholders
* Handle complex cases and complaints with professionalism and empathy
* Participate in our duty manager rota, including occasional out-of-hours support
You’ll Bring
* Strong ASB legislation knowledge and case management experience
* Proven leadership in managing customer service teams
* A data-driven mindset and strategic decision-making skills
* Excellent communication and stakeholder engagement abilities
* A collaborative, solution-focused approach
* A full UK driving licence and access to your own vehicle + business insurance
Why Paradigm?
We manage over 17,000 homes across 30 local authorities. We’re growing fast. This is an exciting time to join a forward-thinking organisation that values innovation, accountability, and community impact.
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