<div><p><b>Application Deadline:</b> 25 July 2025</p><p><b>Department:</b> UK Retail</p><p><b>Location:</b> Douglas (IOM)</p><p><b>Compensation:</b>£13.50 / hour</p><p>Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!</p><h3>Key Responsibilities</h3><h3>Leadership & Team Development</h3><ul><li>Foster a collaborative and supportive team environment, uniting colleagues around shared goals.</li><li>Drive continuous growth by coaching, training, and mentoring your team.</li><li>Keep your team informed and engaged through clear, open communication.</li><li>Empower your team with up-to-date product knowledge to meet customer needs confidently.</li></ul><h3>Operational Excellence</h3><ul><li>Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.</li><li>Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.</li><li>Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.</li><li>Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.</li></ul><h3>Sales & Performance</h3><ul><li>Motivate your team to meet and exceed sales targets and KPIs.</li><li>Identify growth opportunities for team members and suggest strategies for their development.</li></ul><h3>Customer Experience</h3><ul><li>Set the standard for exceptional customer service and ensure it’s delivered consistently.</li><li>Resolve customer concerns promptly and professionally, creating memorable shopping experiences.</li><li>Represent the Mountain Warehouse brand with enthusiasm and professionalism.</li><li>Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.</li></ul><h3>We Would Love To Meet Someone Who Is</h3><ul><li>Passionate about delivering outstanding customer service.</li><li>A confident and reliable motivator, with a talent for inspiring others.</li><li>Experienced in all areas of retail, from stock control to visual merchandising.</li><li>A strong communicator who can engage at all levels and provide constructive feedback.</li><li>Proactive and results-driven, with a track record of setting and achieving goals.</li><li>Approachable, trustworthy, and a natural team player.</li><li>Skilled at problem-solving within company guidelines and policies.</li></ul><h3>Whats in it for you?</h3><ul><li>Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.</li><li>50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance.</li><li>28 days annual leave, including Bank Holidays.</li><li>Access to Employee Assistance Programme, and a Colleague Hardship Scheme.</li><li>Generous Colleague Referral Incentive.</li><li>A stable, successful and supported environment.</li><li>Length of service awards.</li></ul><p>Your role will be more than just working in a store; youre shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!</p></div>