Practice Administrator & Coordinator – Dental
At Ivory Dental Care, our vision is simple: building great relationships that last.
We provide high-quality dentistry with excellent service, in a safe, friendly, and supportive environment — for both patients and our team.
We are now looking for a Practice Administrator & Coordinator to play a key role in keeping our practices running smoothly and supporting our management team and wider staff.
About the role:
This is a varied and important role at the heart of the practice. You’ll support day-to-day operations and help coordinate activity across administration, HR, finance, marketing, IT, and patient services.
You’ll work closely with the Practice Manager, Assistant Practice Manager, and Practice Owner, helping ensure the practice operates efficiently so our team can deliver outstanding patient care.
Key responsibilities include:
Administration & Operations
1. General administrative support to keep the practice running smoothly
2. Updating policies and procedures
3. Booking training, meetings, and taking minutes
HR & Team Support
4. Managing rotas, leave requests, and on-call rotas
5. Acting as a point of contact for sickness and early-morning team issues
6. Supporting recruitment, on boarding, and inductions
Finance
7. Paying invoices and banking
8. Accounts reconciliation
9. Preparing monthly accounts for management review
Marketing
10. Updating the practice website
11. Creating newsletters and social media content
12. Supporting and facilitating open days
IT, Facilities & Compliance
13. Basic IT troubleshooting and liaising with external providers
14. Coordinating servicing and maintenance of equipment
15. Supporting CQC systems and compliance
16. Continuing professional development study out of contracted hours (approx 10 hours per year)
17. Support projects such as refurbishments or new systems a
Patient Support
18. Assisting management with patient complaints and follow-ups
19. Helping improve communication with patients
Working hours
20. 40.35 hours per week
Monday–Thursday 7:45am–5:20pm
Friday 7:45am–3:15pm
21. 36-hour option available Monday later start or earlier finish or a later start on Tuesday, Wednesday or Thursday
On-call point-of-contact duty between the hours of 6.30am and 7.00am approx twice per week (available via telephone) and Saturdays once every 3rd week.
Occasional late evenings and Saturdays for open days (up to 4 per year).
What we offer
22. Annual pay review
23. 6.2 weeks annual leave + long-service entitlement
24. 5 weeks full company sick pay (including dependents)
25. Bereavement leave
26. Company events
27. Company pension
28. Agilio CPD membership funded
29. Uniforms and mobile phone provided
30. Free flu jabs
31. Health & wellbeing program