Department: Service - Field Service
Location: UK/Field based
Description
* Field service experience isn’t essential — however, we’re looking for some work experience in a customer-facing environment that can demonstrate reliability, punctuality, and adherence to scheduled working hours — we’re hiring for potential.
* Not a 100% match? Apply anyway. If you’ve got the right attitude, we can help you build the rest.
Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.
Working pattern
* This is a field role, so start/finish times vary with customer needs and travel.
* Core hours apply; however, because of the nature of the job, flexibility is required.
Weekend rota & earning opportunity
* This role includes participation in a weekend/bank holiday support rota with additional pay.
* Potential of additional earnings through Weekend and Bank Holiday Rota participation.
* Opportunities to earn more by taking on additional weekend cover when available.
* Plus potential bonus and salary progression, subject to performance and business results.
Long-term career progression
* Technical progression (advanced diagnostics, product expertise, specialist support).
* Leadership/management progression (coaching, planning, field leadership).
Key Responsibilities
What you’ll do:
* Start your day from home, head to customer sites, and manage jobs through our field service system.
* Meet the customer, understand the issue, and keep them updated as you resolve the problem.
* Use a Windows laptop to review system logs, run checks, and record your work.
* Carry out basic connectivity and setup tasks (LAN connections, IP settings, accessing device interfaces). We teach this step-by-step.
* Complete preventative maintenance (cleaning, checks, basic adjustments) and replace modules/parts when needed.
* Test the equipment and clearly document what you’ve done before leaving.
* Use quieter time for structured learning and training modules.
Service levels & priority work
* You’ll work to agreed service levels (SLAs) that help keep customer sites running.
* Most work is planned maintenance and scheduled visits.
* When a site has a time‑critical issue, you’ll prioritise it with support from scheduling and technical teams.
* Our aim is always a first‑time fix and minimal disruption for the customer.
Training & support
* Structured onboarding and shadowing.
* Product training and access to learning modules/Academy development.
* Ongoing support from schedulers, technical support, and field leadership.
What we’re looking for
Essential:
* Full UK driving licence.
* Interest and understanding of engineering/technology (college course, projects, hobbies or practical experience).
* Comfortable using a Windows laptop and learning new software.
* Some experience of a workplace environment (e.g., part‑time job, placement, internship, volunteering or similar) that shows you can be reliable, punctual and customer focused.
* A professional, customer‑friendly approach — you represent GLORY on site.
Preferred:
* Some basic networking knowledge (e.g., using Ethernet/LAN, understanding IP addresses, simple connectivity checks).
* Networking self‑check (preferred): If you’ve ever set a static IP, logged into a router, or fixed a “no internet” problem at home, not just followed the steps but understand the logic behind them — you’ll fit right in.
* Great fit backgrounds, e.g., college leavers from engineering/IT/technical courses; PC builders; retail/hospitality/customer service roles; practical hobbyists (vehicles/bikes, electronics, DIY repairs, Arduino/Raspberry Pi).
Job Benefits
With Glory, you will be working for an Investors in People Gold accredited company.
* 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days.
* Company vehicle that is available for private use.
* Tools and parts support.
* Competitive company pension scheme.
* Ongoing training and development.
* Private medical insurance for all employees (enhanced membership can be purchased for other family members).
* Dental insurance for all employees.
* Life assurance.
* Income protection scheme.
* Employee assistance programme.
* Employee Wellbeing events and Mental Health First Aiders.
* Employee My Benefits portal offering extensive retail discount.
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