Overview
Job Title: Customer Service Coordinator
Location: Telford, TF7 4QL, UK
Job Type: Full Time Contract, 6-12 month
Work Model: Fully onsite
Responsibilities
* Communicate Outsource work priority for customers on a daily/weekly basis with attention to detail for the customer\'s requirements and our contractual obligations.
* Provide Quotation of sub-contract prices to customers via Sales system. Manage daily prioritization of Customer\'s orders and communicate status and manage escalations.
* Answer daily queries of customers, relaying information in documented form.
* Process Customer\'s new requests and ensure work is managed in a timely manner for Outsource by: Triggering release of Service Orders to our suppliers for Outsource work
* Partner with logistics to physically verify the units are progressing per the process
* Monitor Turn Around Time of jobs to ensure we meet customer contractual commitment
* As required handle requests to verify status for receipt or other processing steps for outsourced work
* Update internal system notes for individual jobs.
* To follow quality procedures to log certificates onto the internal system for auditing purpose.
* Support the overall Outsource on-site duties on a day to day basis providing good team work and prompt support.
* Assure supply of high technology materials, equipment and/or services in accordance with supply chain optimization goals and management objectives.
* General purchasing responsibilities may also include trigger and/or generation of requisitions, purchase orders and overall scheduling.
* Review of supplier quotes, order confirmation status to ensure orders are on-time and meeting customer required dates.
* Support any procurement outsource contract staff as needed, including but not limited to, open order reports, supplier confirmation, on-time delivery, expediting, etc.
Qualifications
* The essential skills required are: Proficiency in Microsoft 360, particularly Outlook, PowerPoint and Excel (knowledge of v-lookup formulas, etc.)
* Experience in customer service (2 years or more)
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