IT Support Engineer South Birmingham (with occasional travel to additional sites) £30,000-32,000 REED Technology are currently supporting a well-established, forward-thinking organisation in their search for an IT Support Engineer to join their growing internal IT team. This is an excellent opportunity for someone who thrives in a busy environment, enjoys problem-solving, and is passionate about delivering a high-quality IT service to colleagues across the business. This role plays a key part in ensuring the smooth running of IT operations and would suit someone who is proactive, customer-focused, and confident handling a wide variety of technical tasks. Responsibilities : Act as a key point of contact for internal IT queries, managing and updating tickets through the internal helpdesk system. Work closely with multiple locations, including occasional site visits, to support fault resolution and deliver high-level IT services. Troubleshoot hardware, software, and network issues across the organisation. Escalate complex issues to senior engineers or management when required, while maintaining ownership of the ticket lifecycle. Liaise with external third-party suppliers to ensure systems and software remain fully operational and aligned with agreed service levels. Support and maintain essential IT infrastructure, networks, and cloud-based technologies including Office 365 and Azure AD. Configure and deploy desktops, laptops, mobile devices, and peripherals. Set up and support remote users, including VPN configuration, encryption, email setup, antivirus, and server access. Skills & Experience: Strong experience handling a broad spectrum of IT issues in a fast-paced environment. A customer-first attitude with excellent communication skills and a friendly, approachable manner. High attention to detail with solid troubleshooting and problem-solving abilities. Good technical understanding of Microsoft Azure, Office 365, SharePoint, OneDrive, and general Microsoft applications. Experience working with hardware such as firewalls, switches, storage solutions, printers, and similar equipment. Exposure to Mobile Device Management (MDM) systems - particularly tablets and smartphones. A strong understanding of LAN, WAN, and VPN technologies. Relevant qualifications such as CompTIA A, MCITP, or similar are desirable but not essential. If you have the relevant experience and are interested in the opportunity, please apply using the link provided.