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Job Opportunity: Account Manager at Digital Marketing Agency
Location: Hassocks (Hybrid working)
Salary: £28,000-£34,000 DOE
We are seeking a dedicated Account Manager to join our team at a Digital Marketing Agency based in Hassocks. This is a permanent role focused on managing existing client portfolios and enhancing their web presence.
Responsibilities
* Maintain strong, healthy relationships with clients through regular communication, including phone, email, and face-to-face meetings.
* Collaborate with the Technical SEO team to define strategies and delivery schedules that meet client objectives.
* Ensure high-quality service delivery, efficiency, and client satisfaction.
* Develop and implement client development plans and internal processes to foster long-term relationships.
* Document all client interactions to share with clients and internal stakeholders.
* Report regularly to the Account Director on client status.
* Deliver monthly marketing reports within the first 4 working days, including summaries of activities and alignment with client goals.
* Identify and present new business opportunities to grow agency revenues.
* Analyze, track, and monitor rankings, conversions, and traffic using various tools.
* Manage client budgets effectively.
About You
* Good understanding of SEO practices.
* Advanced skills in Microsoft Excel and PowerPoint, along with project management tools.
* Strong self-motivation and interpersonal skills to communicate effectively across all management levels and stakeholders.
* Excellent project and account planning skills to manage client expectations and deliver quality consistently.
* A passion for delivering client business objectives and ensuring each project contributes positively to overall strategies.
* High customer service orientation with a proven track record in account management and client satisfaction.
* Exceptional verbal, written, and visual communication skills.
* Experience managing a diverse range of SME clients.
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