We are recruiting for an Administrative Assistant to join our small and friendly team at West Yorkshire Police Federation. This role is part-time, working 21 hours, over 3 days per week. Days to be covered are Monday, Wednesday and Friday. There may be some flexibility to swap Wednesday to either a Tuesday or Thursday, and can be discussed in interview. We are ideally situated, close to public transport but we also have parking on site. To assist in the smooth and efficient running of the West Yorkshire Police Federation Office. To provide clerical and administrative support to the Federation executive, Federation members and others in which all matters are dealt with professionally, discreetly and regarded as confidential. Key Responsibilities Greeting and booking in visitors at Reception Taking and logging enquiries from members and others by phone or email or in person and deal with or signpost as required Database input and updates Book in house meeting rooms Booking appointments for our various surgeries/clinics/seminars Administer information and claims for our Federation Group Insurance Scheme Receive, record, and prepare routine correspondence (e mails, letters, telephone enquiries etc), from West Yorkshire Police Federation customers Prepare information packs for student joiners, transferees, and special constables Process joining and cancellation forms by logging on database and spreadsheets Booking appointments for our in-house physiotherapy service Ensure compliance with our office security and access policy Skills, Knowledge and Expertise Understand the importance of and maintain, confidentiality and integrity Excellent organisational skills Good knowledge of Microsoft office suite Ability to work autonomously with little intervention Ability to plan and prioritise workload to meet demand Proactive, seeking out work Ability to contribute to the efficient running of the office Excellent interpersonal and communication skills Excellent Customer service manner with a strong focus on members’ satisfaction Previous administrative / clerical experience and administration and IT skills Good numeracy, literacy, and communication skills (English and Maths GCSE or equivalent) Ability to undertake training in relation to Federation products, procedures, structures, and key areas of business Ability to contribute to the efficient running of the office *Please note that these duties and responsibilities are not exhaustive and may be changed from time to time. *Please note, the successful candidate will be subject to Police Vetting (NPPV Level 2). Benefits We offer multiple benefits to our employees including: free parking, competitive salary, life assurance, private healthcare, enhanced pension contribution, enhanced leave, employee assistance program, 26 days holiday (increasing with length of service), support for continuous professional development, employee discounts and more….