Overview
Join to apply for the AV Technician role at TieTalent
Location: London, UK
Salary: £26,000 to £28,000 (dependent on experience)
Responsibilities
Your area of responsibility as an AV Technician:
* Working in some of the best venues and hotels in the UK, you will be part of the planning, preparation of events, and will be responsible for delivery and setup from small meetings through to large-scale productions.
* Equipment Operation
* Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
* Drive Results — Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audio-visual equipment
* Troubleshoot technical issues and resolve problems quickly
* Comply with all Company security and safety measures; adhere to health and safety regulations and wear appropriate PPE
* Report health and safety issues to the HSE Manager or Project Manager onsite
* Work as part of a team on larger scale projects when required
Customer Service
* Deliver World Class Service — strive to exceed expectations of internal and external customers
* Maintain positive relationships with clients through effective communication
* Meet with guests on site to ensure needs are met and equipment setup is working properly
* Monitor events and check in on customers throughout the day
* Foster the hotel/venue/client relationship
Technical Ability
* Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and solve equipment/software issues
* Handle equipment challenges and changes in a timely and professional manner
Systems Knowledge
* Understand and follow company processes, complete systems entry and paperwork accurately
* Use equipment sheets to determine equipment scheduled for setup and strike; coordinate with staff and outside vendors
* Utilize floor up-selling techniques to contribute to revenue
* Work with clients to finalise invoices
What you bring with you
* Experience in the Service and Hospitality industry is preferable
* Experience in AV / Live events is preferred
* AV experience or equivalent in an educational environment is beneficial
Our promise to you
Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Design, Art/Creative, and Information Technology
Industries
* Technology, Information and Internet
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