We are looking for a Project Manager to oversee 3 to 5 concurrent web projects ranging from small website updates to large-scale redesigns. You will also provide essential admin and account management support. You will work closely with designers, developers, and account leads to make sure projects meet deadlines, stay within scope, and deliver measurable value to clients. This is a client-facing role that requires strong organisation, excellent communication, and the ability to bring clarity to moving parts.
Responsibilities
Project Delivery – Web and Digital
* Manage the delivery of multiple website and digital projects at the same time
* Build and maintain detailed project plans, timelines, budgets, and scopes
* Track progress, identify blockers, and proactively resolve issues or risks
* Ensure web projects meet both technical and design quality standards
Client & Stakeholder Management
* Act as the primary point of contact for clients during delivery
* Coordinate regular check-ins, status updates, and project reviews
* Translate technical updates into clear, client-friendly language
* Support account leads in managing ongoing client relationships, renewals, and upsell opportunities
* Monitor client satisfaction and address concerns quickly
Admin Admin and Operational Support
* Handle scheduling, resource booking, and documentation for web projects
* Assist with project invoicing, budget tracking, and time logging
* Maintain accurate client and project records in our internal systems
* Prepare meeting agendas, summaries, and action point tracking
* Coordinate cross-functional internal teams (design, engineering, product)
* Ensure everyone understands their priorities, deadlines, and deliverables
* Facilitate stand-ups, sprint planning, retros, and other agile ceremonies
Process & Continuous Improvement
* Champion delivery best practices across the team
* Contribute to the refinement of our project management processes
* Flag areas for improvement and help implement solutions
Required technical and professional expertise
* 3 to 5 years of experience in a project management role, ideally in an agency or web/digital product environment
* Proven experience managing multiple projects simultaneously
* Strong understanding of Agile methodologies such as Scrum or Kanban
* Excellent communication and client or stakeholder management skills
* Highly organised with strong attention to detail
* Proficient with tools such as Notion, Slack, Linear, Jira, or similar
It’s helpful if you also have
* Experience in software development or digital design
* Familiarity with technical terminology and CMS platforms such as Webflow or WordPress
* Experience with time tracking and budgeting
* Familiarity with technical terminology and software delivery cycles
* Knowledge of project management tools like Jira
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