About the Role
Our world‑leading Time & Frequency department is seeking a Service Operations Lead to drive the operation of the National Timing Centre (NTC) programme, a government‑invested £180 million initiative providing a resilient time distribution capability to support critical national services.
Key Responsibilities
* Define operational requirements and collaborate with the NTC Leadership Team, scientists and engineers.
* Recruit, develop and inspire a high‑performing team across science, IT, networks and cyber to deliver on KPIs and SLAs.
* Establish and manage the Service Management Centre, ensuring that all performance metrics are met.
* Implement robust processes and tools for ITSM, ITIL and cyber security.
* Play a key role in risk management and technical design forums.
Essential Qualifications
* Proven leadership experience in mission‑critical technical environments.
* Experience delivering complex engineering projects on time and to standard.
* Expertise in team building, recruitment and operational planning.
* Strong stakeholder engagement and supplier‑management skills.
Desirable Qualifications
* Experience in Telecoms or IT engineering.
* Service operations experience.
* Knowledge of timing & frequency systems.
* Familiarity with telecom standards and protocols.
* Understanding of ITIL principles.
* Proficiency with service‑management tools.
* Strong IT skills, including automation and efficiency solutions.
Security Clearance Requirements
Applicants must hold or be able to obtain Developed Vetting (DV) clearance with no restrictions.
Equal Opportunity
We actively recruit citizens of all backgrounds, but certain roles may require nationality, residency and security criteria. National Physical Laboratory requires BPSS (or DV) security clearance for this role. All disabled candidates who satisfy the minimum criteria are guaranteed an interview under the Disability Confident Scheme.
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