About The Role
Job Summary:
This role of Services Project Co-Ordinator is responsible for handling commercial activities within the Transformer Service Department, reporting to the Service Commercial Manager.
Responsibilities include processing transformer/tap-changer, spares/services customer enquiries, and duly processing orders, in line with requirements; scheduling and managing contractual deliverables, as agreed within the tendering process; and responsible for cash collection.
Key Responsibilities:
* Execute commercial projects, including all associated warranty commitments.
* Prepare and issue quotations.
* Ensure on-time delivery of enquiries and orders.
* Take requirements agreed within tendering process and effectively plan delivery based on these.
* Be accountable for the successful delivery to cost, specification, and schedule for a defined package of work.
* Create and maintain key project documentation, including tender, work order, and invoicing instructions.
* Effectively execute changes to the project.
* Maintain high levels of customer satisfaction and meet Key Performance Indicators (KPIs).
* Work with senior commercial managers, project managers, sales managers, and all relevant stakeholders to ensure clear communication of project progress.
* Manage allocated projects to ensure they are completed on schedule and within budget, highlighting issues early.
* Negotiate and accurately record customer project variations.
* Minimize company's exposure to liabilities.
* Maintain accurate records within the company's Customer Relationship Management system.
* Track project deliverables and costs using appropriate tools.
* Monitor and report on project and tender progress in a timely manner.
* Ensure all payments are received within the contract timeframe and highlight deviations.
* Collaborate with Sales and Customer Service Managers to assess customer satisfaction on completed projects and future sales opportunities.
* Remain flexible and adapt to the needs of the business.
* Observe health, safety, and environmental regulations, taking reasonable care for oneself and others at work.
Qualifications, Knowledge, Experience & Skills:
Qualifications:
* Proven track record in a similar role.
Skills:
* Good communication skills across all media and cultural contexts.
* Customer-focused approach.
* Enquiring mind with willingness to adopt new approaches.
* Flexibility and adaptability.
* Numerate with good planning and prioritization skills.
Knowledge:
* Highly computer literate with ability to maintain accurate records.
* Proficient in all recognized IT systems, especially Microsoft Office (Word, Excel, Project, Outlook) and internet/intranet applications.
* Commercially astute.
Experience:
* Experience in commercial business practices and contract conditions.
* Experience in customer service.
About The Company
BRUSH Transformers provides agile and adaptive engineering solutions and products, including consultancy services, design, and project management, as well as award-winning product technology, to a wide range of projects.
As a chosen partner for national and regional power generation and distribution network operators, we support the global drive to net-zero, helping create a future-proof infrastructure through innovation and commitment to delivering solutions that address grid resilience and system change.
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