Champneys Eastwell Manor
Contract: Full Time
Salary: up to £12.21 per hour plus gratuities
Role Objective
To be the first point of contact for all questions and queries related to guest stays, spa days, club memberships, or any other general inquiries. Demonstrating a proactive attitude, you will serve as a source of information for guests and colleagues. Your knowledge of daily activities, guest numbers, and availability will support the wider team in maximizing utilization.
This role supports various functions including the Spa, Wellbeing & Fitness, Main Reception, and management in terms of guest data and information.
We only have one opportunity to make a first impression—make it count.
Some Responsibilities Include
* Greeting guests warmly and ensuring a courteous and efficient check-in process, including offering tours where appropriate and explaining the welcome pack.
* Handling financial transactions correctly and in line with GDPR, providing receipts, and storing merchant copies securely.
* Checking out guests, settling accounts in full, maintaining robe controls, and ensuring guest satisfaction. Addressing any feedback and taking corrective actions when needed.
* Monitoring CCTV to ensure pool and area safety.
* Monitoring headcounts hourly to prevent exceeding maximum bather loads.
* Supporting pool testing procedures if trained and needed.
* Leading or supporting guest walks as required.
* Closing open folios and settling classes in the system.
* Upselling additional services and managing columns for yield management.
* Assisting with scheduling spa colleagues and services.
* Managing pre-bookings and ensuring correct billing of guest services.
* Maintaining full knowledge of residential, day packages, and services.
* Staying updated on promotional offers and supporting sales targets.
Benefits
As part of our iconic wellbeing brand, you can expect benefits that promote happiness and health:
* Health, Wellness, and Wellbeing incentives
* Champneys experiences (overnight stays or spa days)
* App technology for essential forms
* In-house social media connecting the Champneys family
* Colleague events that motivate and reward
* Discounted stays for you, friends, and family
* Complimentary Spa Day after probation
* 50% discount on Champneys products
* Discounts on partner brands like Elemis and Clarins
* Discounted health club memberships
* Merlin Entertainments attractions
* Introduce a friend incentives
* Long Service celebrations
* Free parking
* Professional uniform
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