Sales Coordinator
Location: Basildon, Essex
Salary: £24, per annum + Monthly Bonus
Hours: Monday - Friday, 9:00am - 5:00pm (flexible)
Benefits: 25 days holiday + Bank Holidays, onsite parking, pension scheme
We are currently seeking an organised and customer focused Sales Coordinator to support our client's growing sales and rental operations. This role is key to ensuring all rental sales and sales enquiries are processed accurately and efficiently, while delivering outstanding customer service at every touchpoint.
You will play a vital part in supporting the sales and service teams, managing rental agreements from enquiry through to installation, and helping to drive departmental objectives, particularly within our expanding rental division.
Key Responsibilities
1. Manage rental enquiries from initial lead through to installation
2. Process quotes, manage new and existing rental agreements, and follow through to completion
3. Follow up overdue rental agreement payments
4. Build and maintain strong relationships with existing rental customers
5. Provide account and end-user coverage when sales staff are unavailable
6. Process sales orders accurately and within required timeframes
7. Arrange and coordinate equipment supply and installations for non-rental sales when required
8. Track and manage sales orders, ensuring accuracy and timely completion
9. Liaise effectively with customers, vendors, and internal teams to resolve issues
10. Place and follow up service calls as required
11. Provide administrative support to the sales and service teams
12. Maintain and update the ERP system, ensuring customer data accuracy
13. Conduct cold calling activities using provided records, including Local Authorities and previously trading customers
14. Ensure all company processes, standards, and procedures are adhered to
15. Deliver excellent customer service at all times, exceeding customer expectations
16. Escalate complex or problematic issues to management or relevant departments
17. Stay up to date with company products, services, and internal processes
Skills & Experience
18. Proven experience in sales support or administrative roles
19. Experience using ERP systems
20. Confident communicator with strong written and verbal skills
21. Excellent attention to detail and data accuracy
22. Strong organisational and multitasking abilities
23. Computer literate with good working knowledge of MS Office, Excel, and CRM systems
24. Ability to work independently and see tasks through to completion
25. Comfortable working under pressure and meeting deadlines
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.