What we are looking for: Due to expansion and growth, we are seeking a Technical Support Engineer II (TSE II) to support our MES-M product line. As part of our Professional Services Team, you will play a crucial role in delivering key performance metrics for the Professional Services Team.
The Technical Support Engineer II will be the face of business for all customers implementing MES-M software. Passion for programming
Security clearance will be required (if appointed)
Support and maintain existing software and customer solutions working to maintain target ticket backlog, issue response and resolution and ultimately customer satisfaction.
Specifying, developing, and testing interfaces to third party systems enabling efficient and effective on boarding of new customers
Providing first and second line support to customers
Write innovative, scalable, robust software solutions for our clients
Work closely with project managers, other implementation consultants, and sales and marketing professionals to seek out and identify opportunities for future expansion
Designing, implementing, and debugging database queries to solve real-world problems
Supporting project implementations from initial customer training through to post implementation support phase
Help drive improvements on the departments Measurable Objectives
Assist in training of Level 1 team members
Basic understanding of fundamental programming concepts
~ Knowledge or relevant experience with an Object-Oriented Programming language such as C# (preferred), Java, Python, etc.
~ Some understanding of back-end/full stack development
~ Knowledge of SQL or Oracle databases
~ Knowledge of Linux (Commands) and Windows OS
~ Prior application support experience
Customer Focus We prioritize building strong relationships and understanding customer needs.
Competitive compensation
~ Learning and Development opportunities
~ Dynamic company culture
~25 days annual leave
~ Health Insurance for Employee; Salary sacrifice schemes
~5% employer pension contribution
Phone Screen with HRPartner
~Eyelit Technologies is a leading provider of integrated software solutions that optimize Manufacturing and Supply Chain productivity across industries such as semiconductor, automotive, medical device, electronics, and aerospace & defense. Its AI-powered suite of planning and execution solutions enables businesses to improve production processes, enhance asset utilization, and streamline scheduling. Eyelit Technologies empowers organizations to drive sustainable growth, reduce costs, improve delivery performance, and gain greater visibility and proactive management of key business processes.
Eyelit Technologies is committed to providing equal treatment and opportunity in all aspects of recruitment, selection, and employment, regardless of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, or any other legally protected category. Eyelit Technologies is an equal-opportunity employer dedicated to creating a welcoming community and an environment free of discrimination, harassment, and retaliation. If you are living with a disability (visible or not visible) and need to request reasonable accommodation for any part of the application or hiring process, please let us know how we can help by reaching out to careers@eyelit.