Your key responsibilities are:
* Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Lawtech team.
* Work closely with the Project and site management team to ensure the quality of customer service is maintained to a high level, including resolution of issues raised.
* Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.
* Maintain customer service processes and systems as relevant for the site and residents.
* Respond to all resident issues, working closely with the project and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes.
* Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly.
Skills and Qualifications
* Excellent written English.
* Experience with customer service, ideally resident liaison experience within the construction/social housing sector.
* Ability to manage resident expectations.
* DBS check (standard).
* Competent in Microsoft Excel, Word, Outlook email and calendars.
* Competent use of Project Probe and SharePoint