Overview
Siemens Healthineers is looking for an experienced call centre professional to join our team as a Customer Care Representative in Camberley, Surrey. This is a 12-month Fixed Term Contract (FTC).
Based at our Camberley Office. This is a 7-day contract working shifts between the hours of 8am-8pm. Shifts will be scheduled on any day between Monday and Sunday. Flexibility is required as there may be occasional business cover requirement. Any requirement to work extended hours would be eligible for overtime/enhanced pay.
Responsibilities
* Log all Service/Applications related calls on the appropriate Service Management System, checking contract and warranty status of the reported system and capturing all contact information and process checks
* Forward all logged Service/Application calls to the respective Technical/Applications support teams
* Act as a point of contact for the Siemens switchboard for general Healthcare customer-related enquiries, forwarding them to the appropriate areas of the business
* Create spare part and test equipment orders as required by the Customer Service Engineer for planned visits and coordinate their delivery.
Qualifications
* Prior experience in a call centre environment
* Experience dealing with customers over the phone and face to face
* Skills in handling several tasks at the same time against tight deadlines
* Experience working to deadlines in a pressurised environment and working in a team
* SAP and Siebel experience (advantageous)
Benefits
* 26 days' holiday with the option to buy or sell an additional 5
* Up to 10% employer pension contribution
* Share and bonus scheme
* Access to flexible benefits from private medical insurance to dental cover
* Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme
About Siemens Healthineers
Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 68,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We’re proud to have been recognised as a Top 100 UK Apprenticeship employer in the 2023 Rate My Apprenticeship awards - join us to discover what you’re capable of and earn while you learn with us. An estimated 5 million patients across the globe benefit daily from our innovative technologies and services in diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.
Employment details
* Seniority level: Mid-Senior level
* Employment type: Contract
* Job function: Other
* Industries: Technology, Information and Internet
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