We are recruiting for a Facilities Helpdesk Coordinator / Administrator based in Leeds to support a dedicated Facilities Maintenance team in providing helpdesk and service coordination from the regional office. The role is a permanent position paying up to £28k basic. Monday to Friday 40 hours per week. 09:00-17:30 (possible flexibility with start/finish). Free parking available on campus and free parking close to the site. The primary objective is allocating calls and resources to ensure that all reactive maintenance and breakdowns are attended by the relevant skill set of engineer and are carried out and completed with agreed client SLA’S. Receiving incoming calls and making outgoing phone calls, Liaising with customers to give them updates on outstanding jobs Logging reactive enquiries via email/telephone Allocating reactive/quoted works to engineers and scheduling the work in, Obtaining relevant order number/instruction for quoted works, ensuring all documentation and customer approvals are attached to the log Rescheduling of reactive/quoted works as necessary Instructing subcontractor to carry out reactive callouts, and seeing the call through to completion Assisting engineers with the raising of PO’S Management of engineers workloads, holidays and absences in conjunction with line managers Ensuring all relevant documentation/paperwork is attached to the reactive job so call can be in...