Role:Partner Operations ManagerLocation: London
Work Model: Hybrid
Employment Type: Contract
We are seeking a Partner Operations Manager to support the digital news publishing ecosystem, partnering with leading global publishers. This non-technical role bridges publishers, external vendors, and internal teams within a company that delivers large-scale platforms and subscription services to help publishers manage content, grow reader revenue, and provide reliable news experiences.
Key Responsibilities
* Act as the liaison between publishers, vendors, and internal teams
* Resolve publisher issues through documentation fixes or cross-functional escalation
* Coordinate projects and programmes across vendors, PMs, and engineering teams
* Oversee first-level support operations and define SOPs/playbooks
* Manage vendor relationships and ensure effective stakeholder communication
* Identify opportunities to improve documentation, retrain vendors, or escalate feature requests/bugs
* Support three core products:
o Pinpoint: Investigative research tool for journalists; straightforward support (loading/access issues)
o Reader Revenue Manager: Subscription service tool involving integrations, payments, user management, and financial reporting; fast-paced with frequent feature updates
o News App: High-scale system with low support volume; tickets mainly styling or traffic queries
Required Skills & Experience
* Experience Level: Minimum 2-3 years of professional experience
* Problem Solving/Troubleshooting: Efficient issue resolution via documentation or escalation
* Project/Program Management: Coordinating across vendors, PMs, and engineering teams
* Vendor Management: Overseeing support operations and defining SOPs/playbooks
* Soft Skills: High empathy and relationship management skills, essential in the sensitive, regulatory-driven news sector
* Preferred Backgrounds: Consultancy (IT/Strategy) or News/Media ecosystem experience
If you are interested then please apply directly to the ad or send your CV to (see below)
Randstad Technologies is acting as an Employment Business in relation to this vacancy.