Restaurant Manager
Location: G2 8HA
Salary: £32,000 plus Bonus
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing Manager with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK with plans to open hundreds of restaurants over the next 10 years.
We prioritize customer satisfaction and are looking for outgoing Restaurant Managers to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a chance to build a rewarding career.
To be successful as a Restaurant Manager, you should be a great leader and positive team player with experience in the Restaurant & Customer Service sector within a fast-paced environment. Excellent communication skills, customer focus, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you.
As a Restaurant Manager, you should:
* Have an outgoing and positive personality; work should be enjoyable!
* Manage and develop a passionate team committed to providing the best guest experience.
Key Responsibilities
As a Tim Hortons Restaurant Manager, you will be responsible for:
Customer Service
* Leading by example, treating customers as a top priority.
* Focusing on customer satisfaction in all operations.
* Accurate staff scheduling to meet demand.
* Supporting the team to maintain operational efficiency.
* Conducting regular store walks from the customer's perspective.
People
* Encouraging staff suggestions and addressing concerns.
* Recruiting, onboarding, and training team members.
* Providing performance feedback, setting goals, and offering support.
* Managing absences and submitting payroll information.
* Working with Shift Managers to identify high performers and potential employees.
* Creating a positive, respectful, and inclusive work environment.
* Managing performance issues in collaboration with HR.
Driving Sales
* Understanding sales trends, popular products, and peak times.
* Ensuring proper merchandising and marketing execution.
* Coaching staff on upselling and suggestive selling.
* Completing weekly cost control reports, including P&L analysis.
* Identifying areas for improvement and motivating staff through incentives.
Operations
* Analyzing KPIs such as sales, staff turnover, and safety standards.
* Maintaining composure under pressure and setting a good example.
* Managing stock orders and quality checks.
* Scheduling maintenance for equipment.
* Ensuring proper inventory management.
* Adhering to opening and closing procedures.
* Maintaining cleanliness, food hygiene, and safety standards.
* Reporting accidents or incidents promptly to the Regional Manager.
* Working flexible shifts as part of the management team.
Key Requisites
* Previous experience managing restaurants.
* Flexible and disciplined approach to work.
* Experience in food environments is advantageous but not essential.
* Ability to work independently and as part of a team.
* Basic numeracy and literacy skills.
* High standards of food hygiene and safety.
* Experience handling customer complaints.
* Adherence to health and safety procedures.
If you’re a Restaurant Manager eager to grow your career and help us expand, we want to hear from you!
This could be the excellent new opportunity you’re looking for—join us!
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