Overview
Lead Customer Operations Manager - Sutton in Ashfield Delivery Office (Full time, Permanent)
Compensation and Package: £44,551 - £49,006 (also attracts a Lead COM). Plus a potential 10% bonus, 25 days annual leave and a generous pension
Responsibilities
* Lead and develop a team of Customer Operations Managers (COM) to deliver results across a balance scorecard and drive transformational changes.
* Be the point of contact for external stakeholders and ensure COMs complete tasks to time and quality, delivering scorecard performance.
* Produce the weekly resourcing plan and lead on safety, ensuring safety tasks and PIC tasks are accomplished, and that fleet is managed and targets hit.
* Maintain accountability for the Delivery team, manage morning to afternoon operations, lead frontline colleagues to provide excellent doorstep service, foster an inclusive, positive work environment.
* Partner with Trade Union to drive performance improvement and coach your team to raise the bar, delivering accurate and on-time item delivery and maintaining customer trust.
What you'll get
Details about bonus, holiday, pension, flexibility, and health benefits, including Help@Hand, private medical assessment, MyBundle benefits, cycle to work, discounts, gym membership, and career opportunities as part of one of the UK's largest employers undergoing transformation.
About you
Are you looking for a job that delivers more? Join Royal Mail to be part of a trusted, historic organisation. This role requires flexibility, resilience under pressure, customer focus, teamwork, results orientation, inspiring leadership, empathy, coaching, collaboration, and a willingness to contribute to the transformation from a letters to a parcels business.
Next steps
Ready to apply? Complete your application online and submit your CV. If successful, you'll be invited to a face-to-face assessment, capability-based interview, and a short management scenario exercise. Interview questions will be provided in advance.
Royal Mail Group is committed to inclusion and representing diverse communities. We welcome applications from all individuals, including armed forces community. If you require adjustments during the hiring process, discuss with your recruiter.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionservices.com/en/about-us/
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