Salary Range: From £28,000 p/a
At Chicken CycleKit, we continue to grow, and after 100 plus years, we are still leading the market in all two-wheeled solutions, from novice cyclists to professional racers. As we expand our portfolio of world-renowned and in-house brands through an expanding dealer network, we are creating a forward-thinking, agile, passionate company focused on providing the best customer service and a wide range of premium cycles and accessories.
Due to further expansion, we are looking for an additional Customer Service Administrator. The successful candidate will be results-focused, with strong account/relationship management skills and brand awareness. They will work collaboratively with external Area Sales Managers to achieve company goals and grow revenues. The role involves providing excellent customer experiences, maintaining and reviewing ongoing business, and generating new sales opportunities. It offers a great understanding of the business, with successful candidates often moving into more specialized roles over time.
Background in the cycle or fitness industry is advantageous, along with a good understanding of the products and online sales environment, coupled with determination and passion for sales.
Key responsibilities include:
1. Servicing customers via email, online messaging, or telephone
2. Checking and processing orders
3. Advising customers on requirements, offers, promotions, and new products
4. Processing customer payments
5. Supporting sales and service initiatives to meet revenue and profit targets
6. Assisting with sales office administration, including CRM and website updates
7. Offering 24 days annual leave, increasing with service, plus 8 public holidays
8. Providing career progression opportunities in a fast-growing company
9. Pension contribution
This role is office-based; ideal candidates should be located near Leighton Buzzard, LU7.
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Skills/Experience Required
The successful candidate will possess:
1. An entrepreneurial mindset with a positive attitude and readiness to assist where needed
2. A passion for cycling and knowledge of the cycling & fitness industry
3. Proficiency in Microsoft Office
4. Experience as a keen cyclist or in the bicycle industry
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