Job Description
Role: Supporter Liaison Officer
Salary: Competitive
Hours: 35 hours per week plus all home matches plus 50% share of PL away matches, WSL home and away matches (time in lieu after 5 matches)
Location: American Express Stadium, Brighton
Contract Type: Permanent
Deadline Day: 25th June 2026
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Be the Voice of the Fans
We are looking for a dedicated, energetic, and highly collaborative Supporter Liaison Officer (SLO) to ensure the fan voice is not just heard but represented in relevant decision-making. From shaping matchday atmospheres to prepping for potential European nights, you will be the ultimate champion for our supporters, living and breathing the matchday experience right alongside them.
This role will include evenings and weekends due to matchday working.
Experience that will help you thrive
With a solid background in customer service, you have a knack for balancing complex, fast-moving priorities and keeping projects seamlessly on track, all while maintaining sharp accuracy in your day-to-day data entry. Above all, you are a collaborative team player and a master communicator who knows how to tailor your message across different mediums to engage and influence any audience.
Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
- Be Fan Focused
How we say thank you
In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:
- Complimentary breakfast and lunch at both sites
- 23 days holiday rising with length of service (pro rata for part time staff)
- Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!
- Enhanced family policies
- Access to a gym and padel court at our training ground
- Priority access to match tickets and access to free WSL tickets for 2026/27 season
- In-house training programme and CPD opportunities
- Exclusive discounts and benefits from our partners and local businesses
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team.
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.