Customer Service Representative Epsom, Surrey £26,000 starting salary + bonuses Office-based, hybrid option after probation Join a friendly team in Surrey as a Customer Service Representative. If you thrive on variety, enjoy problem-solving, and take pride in delivering exceptional service, this could be the perfect opportunity for you. What you'll be doing: Handling customer enquiries via phone and online with professionalism and accuracy Administering mortgage accounts (completions, payments, transfers, amendments) Managing accounts, including opening, closing, and transfers Preparing letters and responding to enquiries Performing cashiering duties and supporting internet account processes What you'll bring: Excellent organisational and communication skills A logical, analytical approach to problem-solving Accuracy and attention to detail Ability to multitask and adapt quickly IT literacy and eagerness to learn Experience in customer service Benefits & Perks: Scaled pension scheme 25 days holiday allowance, rising to 28 with service Parking permit for a local car park Discretionary bonus based on company and personal performance Perkbox membership Bupa Private Medical Insurance Volunteer day each year Life assurance Season ticket loan Hybrid working options Apply Now and send us your CV. We'll be in touch as soon as possible! Please be aware this advert will remain open until ...