Senior CRM Engineering Manager (Grade M2MP)
£79,000 - £84,000 (+Benefits)
Reports to: Head of Engineering
Contract: Permanent, Full time 35 hrs/week
Location: Stratford, London (Office-based, high flexibility – 1‑2 days per week)
Responsibilities
* Lead the CRM and Marketing Engineering function to deliver reliable, efficient, high‑quality CRM and marketing platforms.
* Lead the CRM Engineering team to deliver the priorities set by the Head of Product Portfolio and the CRM Product Manager.
* Ensure the team meets organisational needs by driving fast, high‑quality development, maintaining reliable environments and supporting DevOps practices.
* Ensure CRM and Marketing platforms deliver an excellent user experience while maintaining data integrity. These platforms include: migrating from Siebel to Salesforce (go‑live May 2026); marketing platforms currently include Adobe Campaign and Taxi for Email.
* Collaborate with the Head of Product Portfolio and the CRM and Marketing teams to deliver their priorities while ensuring strong governance, platform reliability, efficient delivery and alignment with Engineering and Data strategies.
* Lead the team in transitioning from the legacy Siebel monolith to Salesforce and the future marketing platform, coaching them, maintaining morale, and developing the skills needed for effective adoption.
* Collaborate with implementation partners to ensure the new platforms meet CRUK needs, involve the team throughout delivery, and ensure effective knowledge transfer to avoid long‑term dependency.
* Define and deliver CRM and Marketing aspects of the Engineering Strategy, optimising delivery by improving throughput and quality, embedding DevOps tools and practices, and applying Agile methods.
* Continuously improve CRM and Marketing platform availability, stability and resilience by reducing technical debt, strengthening support processes, addressing recurring pain points, and ensuring the customer voice informs team priorities.
Line Management
* Line‑manage and lead the CRM Engineering team (c.5 direct and c.3 indirect reports across Development, Environments and Support).
* Coach the team to build the skills and capabilities needed for their career growth and transition from Siebel to Salesforce.
* Create an inclusive and high‑performing team culture that recognises success and retains talent within the function.
* Set clear objectives and KPIs for the team, recognise success and address under‑performance.
Skills
* Experienced engineering leader who has developed, managed, and motivated technical development and support teams in large, complex organisations.
* Significant experience transforming, modernising and integrating CRM platforms in hybrid on‑premise and cloud/SaaS environments (ideally Siebel to Salesforce).
* Proven track record of managing and transforming the development and operation of enterprise‑grade platforms.
* Knowledge of engineering best practices, architecture and DevOps culture, tools and processes and their application to CRM platform engineering.
* Expertise in applying different development methodologies (Waterfall, Agile, Scrum, Kanban, etc.).
* Proven experience delivering robust incident management, disaster recovery and high‑availability platforms.
* Strong people management and coaching skills with experience driving change and leading and motivating teams through ambiguity and evolving business needs.
* Ability to build credible and collaborative technical and non‑technical stakeholder relationships, explain complex technical issues, balance competing priorities and influence technical decisions (including marketing teams and senior leadership).
* Some knowledge and experience of Marketing technologies and Adobe.
Benefits
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high‑quality tools. Our policies and processes enable you to improve your work‑life balance, take positive steps in your career and achieve your personal wellbeing goals.
We actively encourage applications from people of all backgrounds and cultures, especially those from ethnic minority backgrounds who are under‑represented.
Legal Statement
We are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
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