Job Purpose To support the Graphics & Technical Design Manager in the day to day running, and continual development, of the artwork, reprographics, pre-press and technical design business functions. Responsible for coordinating the flow of work into the department, organising and prioritising all day-to-day reprographic tasks and assigning to suitable operators for processing, including preparations for the night shift. Ensure all Technical Design and Sampling tasks remain under control, working in conjunction with the Technical Design Team Leader. Monitor workload and resource capacity to ensure jobs are processed in a timely manner and meet customer expectations. Ensure incoming emails, 1 st stage assessments and final artwork downloads are completed in suitable timeframe. Provide cover for the Graphics & Technical Design Manager when they are unavailable, out of the office or absent/on annual leave. Assist in reviewing and highlighting training/development opportunities, keeping the department standard operating procedures (SOPs) and training matrix up to date. Produce and review regular KPI reports to help monitor team performance. Support with regular team member reviews to ensure continued staff development. Participate in meetings, including customer facing, both online and in person, and on occasion onsite at customer facilities. Undertake any reasonable request as directed by your Line Manager. Technical Skills Previous experience of leading or managing direct reports. A solid understanding of Offset Litho print production and technical finishing processes and limitations. Excellent knowledge of artwork, reprographics and pre-press processes and associated software from Esko (Artpro/Artpro) and Adobe (Illustrator, Photoshop, Acrobat etc). Good working knowledge of workflow systems (Esko WebCenter/Automation Engine) and processes, with the ability to problem solve day-to-day issues and support with system development. A good understanding of structural and technical design processes used within the printed packaging industry (cutter profiles, varnish blankets etc). Technical assessment of incoming artwork files to ensure they meet correct specifications for successful production. Clear communication of all queries whilst able to offer suitable solutions. Ability to monitor schedules to ensure operators are far enough ahead. Supporting the completion of reprographic tasks when workload demands. Assisting with technical artwork and print queries, liaising with relevant stakeholders. Monitoring the GMG proofing system to ensure it remains functional and calibrated. Supporting the development and maintenance of accurate documentation and processes helping to ensure they are used correctly and effectively. Maintaining an awareness of customer guidelines, departmental SOPs and Health & Safety practices and helping to in keep all team members up to date. Assisting in reporting and solving any IT issues the department might have. Staying up to date with all relevant software. Personal Skills Previous team leadership/supervision experience. Managing expectations of both internal and external stakeholders. Engaging with available training and personal development opportunities. Excellent communication, organisation and time management skills. Ability to delegate and influence to achieve the most effective and efficient outcome. Setting yearly goals/targets and monitoring team performance. Helping to identify, and participate in, continual improvement projects. Encouraging the team to work to the highest quality standards. Team player with a positive attitude towards your work and team members. Exceptional attitude towards customer service. Ability to prioritise effectively and adapt to a variable and fast paced environment. Performance Indicators Managing time and tasks efficiently. Meeting deadlines and keeping relevant tasks under control. Supervision and development of team members. Supporting with reporting and processes to drive quality of service and speed of response to reprographics requests. Time keeping and attendance.