Salary Range: From £28,000 p/a
At Chicken CycleKit, we continue to grow and, after 100 plus years, we are still leading the market in all two-wheeled solutions, from novice cyclists to professional racers. As we expand our portfolio of world-renowned and in-house brands through our dealer network, we are creating a forward-thinking, agile, passionate company focused on providing the best customer service and a wide range of premium cycles and accessories.
Due to further expansion, we are looking for an additional Customer Service Administrator. The successful candidate will be result-focused with strong account and relationship management skills, working collaboratively with our external Area Sales Managers to help achieve company goals and grow revenues. The role involves providing excellent customer experiences, maintaining ongoing business, and generating new sales opportunities in a dynamic marketplace. Successful candidates often move into more specialized roles within the company over time.
A background in the cycle or fitness industry, along with a good understanding of our products and online sales environment, is advantageous. The ideal candidate will have grit, determination, and a passion for driving sales.
Key Responsibilities:
* Servicing customers as the first point of contact via email, online messaging, or telephone
* Checking and processing orders
* Advising customers on requirements, offers, promotions, and new products
* Processing customer payments
* Executing sales and service initiatives aligned with company goals to surpass revenue and profit targets
* Supporting sales office administration, including CRM and website updates
Additional benefits include:
* 24 days annual leave, increasing with service + 8 public holidays
* Career progression opportunities
* Pension contributions
This role is office-based; ideally, candidates will be located near Leighton Buzzard, LU7.
What are you waiting for? Opportunities like this are waiting for you!
Skills and Experience Required:
* An entrepreneurial mindset with a 'can-do' attitude
* Avid cyclist with interest and knowledge of cycling and fitness
* Proficiency in Microsoft Office
* Experience as a keen cyclist or in the bicycle industry
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