Customer Liaison Officer (Administration)
Location: Birmigham - B11 1XA
Salary: ₤14 per hr. via PAYE
Contract: 3+ Month
Client: Equans
Working Pattern: Monday to Friday 8am - 5pm with one hour for lunch. (Onsite, no WFH/ hybrid option available.)
EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company.
Join our team as a Resident/Customer Liaison Officer, where you'll play a vital role in supporting communities throughout construction, regeneration, or maintenance projects. This is an exciting opportunity to be the bridge between residents and the project teams, ensuring people remain informed, supported, and heard at every stage. You'll be at the heart of delivering exceptional customer experience, resolving concerns, and building positive relationships that enhance trust and satisfaction. If you enjoy a role with purpose, variety, and meaningful impact, this position offers a rewarding and engaging career path.
Key Responsibilities
* Serve as the primary point of contact for residents, providing clear, timely updates on project plans, timelines, and progress.
* Address concerns, complaints, and queries promptly, ensuring satisfactory resolution for both residents and the business.
* Conduct pre-project surveys and consultations to capture resident needs and feed insights back to project teams.
* Prepare and distribute newsletters, letters, and communications to keep residents informed of upcoming works and disruptions.
* Provide ongoing support throughout the project, including assistance with temporary accommodation where required.
* Coordinate with project managers, contractors, and stakeholders to ensure resident feedback informs project delivery.
* Conduct post-project satisfaction surveys and follow-ups to identify improvements and measure success.
* Maintain accurate documentation of all resident interactions and ensure compliance with legal or regulatory requirements.
* Organise or attend community meetings to present updates, address concerns, and strengthen engagement.
What Do You Need?
To be successful in this role, you will need:
* Previous experience in a customer-facing role, ideally within construction, housing, or a related sector.
* Proven problem-solving abilities and confidence handling complaints or conflict professionally.
* Ability to work independently, manage priorities, and multitask effectively.
* Proficiency in Microsoft Office (Word & Excel).
* An empathetic, approachable, and professional manner, with strong attention to detail.
* Eligibility to work in the UK (Right to Work) and any necessary compliance checks depending on the client.
Desirable but not essential: Experience within social housing, local government, community engagement, or knowledge of construction processes.
What Happens Now?
Once you've submitted your application, you can expect to hear from us within 2-4 days to discuss your suitability. Shortlisted candidates will be contacted for an initial phone conversation, followed by a formal interview with the hiring team. We aim to keep the process clear, efficient, and transparent, keeping you updated every step of the way. You’ll be reciving recruiter call from the Manchaster based number (0161/+44 161)
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