Overview
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based in Alton.
Responsibilities
* Provide line management to the Membership Advisors, supporting the team to maximise opportunities and achieve KPIs and targets; meet regularly to monitor performance and support the team in line with our spirit values.
* Lead the team with the philosophy that 'everyone's a member', focusing on converting users to members.
* Develop a high level of customer service and ensure excellence at all times; empower the team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs.
* Ensure administration and systems are kept up to date and compliant.
Requirements
* The successful applicant will have experience of working within a Membership management or Sales manager or consultant back ground.
* You will need excellent communication skills as you will be required to liaise with external and internal customers/staff.
* You will be able to demonstrate at interview your excellent customer service skills and experience.
* You will have experience getting the best out of your team and have experience motivating and driving a sales team to success
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