Summary
As our Retail Manager at Ickworth, you’ll play an important part in helping people enjoy their day. And you’ll be generating crucial funds for the National Trust to invest in protecting and caring for places, so people and nature can thrive. In return, we’ll give you the chance to be creative and give you the support and tools you need to build your career.
Hours: You'll work 37.5 hours per week, flexible between Monday-Sunday. Shifts are between 8am-4pm or 9am-5pm.
Salary: £30,000 per annum
Interview date: 2nd July 2026
Internally you'll be known as a Retail Manager (Band 1).
This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 10 months.
What it's like to work here
Reporting to the Area Manager, you'll be leading a small team of 6 retail assistants and 4 retail volunteers. You'll be part of the leadership team at Ickworth, and will work closely with the General Manager and the wider team, actively involved in making decisions that affect the whole place.
To find out more about what it’s like to work within “Retail” at the National Trust,
What you'll be doing
Your focus every day will be on your customers: going out of your way to make sure they’re having their best possible day. You'll lead your team from the front, encouraging them to speak to people and listen to what they want. And also to inspire them, so that everyone who buys something knows just what a difference their contribution, however small, will make to the work of the Trust in protecting nature, beauty and history. You'll set stretching targets for the team, and work together to achieve these through the highest standards of customer service and presentation of retail products.
Who we're looking for
We'd love to hear from you, if you’re:
1. an experienced retail manager, familiar with standard processes (including selling, merchandising, space management, stock control, risk)
2. skilled in coaching, developing and leading teams
3. experienced in managing rotas and recruiting staff
4. adept at getting maximum sales out of a retail outlet
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places