Company Overview
The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. Agfa Radiology Solutions is a leading global provider of advanced imaging and healthcare IT solutions, specializing in digital radiography and medical imaging systems. The company develops and supplies high‑quality products for hospitals and healthcare facilities, including digital X‑ray systems, imaging software, and integrated radiology solutions. With a strong focus on innovation and patient care, Agfa Radiology Solutions enhances diagnostic workflows and enables improved clinical outcomes through its cutting‑edge technology and services.
Position Overview
As an X‑Ray Field Service Engineer, you deliver technical support, maintenance, and repair services for Agfa Radiology imaging products. You will be based from home and you will be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT/electrical equipment. You travel to our customer sites, such as hospitals, clinics and laboratories, to ensure the proper functioning and optimal performance of our products. You act as a liaison between Agfa Radiology Solutions and our customers, ensuring customer satisfaction and timely resolution of technical issues.
Responsibilities
* Problem‑solving in a responsible and methodical manner while carrying out effective customer care skills to ensure customer satisfaction.
* Produce accurate and sufficiently detailed reports to keep the customer informed about the work and satisfy H&S compliance record keeping.
* Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment.
* Manage your own schedule when required for field‑based installations, corrective actions, upgrades and preventative maintenance.
* Return equipment and parts in a compliant timely manner to ISO and WEEE procedures.
Qualifications
* You have an HNC or ONC degree in electromechanics, electronics, computer science or equal, or you have at least a few years’ experience in a similar role.
* You have excellent problem‑solving skills.
* You have experience working in a medical environment.
* You have a valid driving licence category B.
* You are willing to travel to customers on a daily basis.
* You are a team player.
* You have a strong self‑motivation.
Benefits
* A dynamic global organisation with a history of innovation and a strong product portfolio.
* A challenging environment combined with a supportive management structure.
* Career development and growth.
* A competitive salary and benefit package.
* A friendly work environment surrounded by dedicated and professional colleagues.
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