Working at the Cumberland, you become part of something special. We’re a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us. We’re on an exciting transformational journey with our people firmly at the forefront of our plans. If you want to work for a team integral in helping to drive cultural change, a team where you can bring your whole self to work bringing your energy and creativity to make a positive difference, then this is the job for you. We have two exciting opportunities for Infrastructure Engineers to join our Technology team on a fixed term contract for a period of 24 months. As our Infrastructure Engineer, you’ll be responsible for assisting the business in ensuring IT services are available and fit for purpose and leading in removing problems from the environment. You’ll ensure Asset Knowledge is documented and shared, and provide a senior technical position for setting standards and being an escalation point for technical matters The Benefits Salary - £55,395 p.a. – depending on skills and experience. Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days. Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development. Hybrid Working - the tools and equipment you need to be able to work from home when you need to, depending on your role. Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme. Community Day - We offer our people an extra paid day off every year to help local charities and community organisations. The Role Main responsibilities include: Aid the Principal Engineer in Asset Life Cycle Management Act as a Subject Matter Expert on relevant Asset Categories Advise the Principal Engineer of asset performance to help shape Technical Roadmaps Follow Test, Install, Maintenance, Upgrade and Continuous Improvement cycles to ensure services are offering best value Act as a final point of escalation for Incidents and Problems Deputise for the Infrastructure lead when required Mentor and guide 1st and 2nd Line Engineers in all aspects of technology Ensure the technology Infrastructure systems operate efficiently in accordance to agreed service availability metrics Ensuring projects deliverables are met on schedule and to the agreed budget Proactively engage in projects to deliver the appropriate solution Create, update and review documentation following our systems library process. Identify and help mitigate risks Work with Infrastructure Lead and Principal Engineer to ensure best financial value is achieved from ongoing costs such as licence types and support levels Positively challenge existing processes and procedures to seek continuous improvement. About You You’ll have significant previous experience of working within a Technology Infrastructure Engineer role or similar. ITiL. v4 Foundation would be highly desirable. A keen interest & understanding of Infrastructure technologies is advantageous. Training and relevant certification would be provided. Some but not all the following would be an advantage: Server Virtualisation ¦ Citrix ¦ Networking ¦ Firewalls ¦ Storage ¦ Monitoring ¦ Operating systems including Windows & Linux ¦ Wide area networks ¦ Microsoft ¦ Exchange ¦ Microsoft active directory administration ¦ Backup and disaster recovery ¦ Telephony Systems ¦ Office 365 ¦ Cloud services Key skills, abilities and behaviours we’d love to see: Analytical skills ¦ Good communicator ¦ Demonstrate logical thinking ¦ Problem Solver ¦ Detail oriented ¦ Ability to work well under pressure ¦ Good time management ¦ Ability to work on your own and within a team ¦ Motivated ¦ Willing to learn and develop ¦ Self-starter