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Village Vet Garden Suburb, based in East Finchley, is recruiting an experienced and professional Client Care Assistant to join their reception team. This is a full‑time position on a 1‑year fixed‑term contract.
The purpose of this position is to serve as a member of the reception team, providing an excellent service to our clients and visitors. You will arrange appointments, keep accurate records, perform clerical duties related to animal patient care and treatment, and help facilitate accurate communications between clients, veterinary surgeons, nursing staff and the practice manager.
Responsibilities
* Be efficient, pleasant, courteous, polite, concerned and helpful to all clients under all conditions at all times.
* Ensure that the client leaves the practice, where appropriate, with another visit scheduled for their continued pet health care; specifically, organise a follow‑up, recheck, or re‑vaccination appointment.
* Answer the phone promptly and courteously and convert telephone enquiries into appointments where appropriate.
* Keep reception and the waiting room area tidy and well organised.
* Ensure appointments remain on schedule by being familiar with times required for different procedures and problems, organising a double appointment if necessary.
* Follow up on any missed appointments, checking with the relevant veterinary surgeon when necessary; record if a client fails to keep an appointment.
* Take, record and pass on messages accurately and quickly if urgent.
* Promote our services and products.
* Co‑ordinate and ensure a smooth client and pet flow within the practice from the waiting room to payment processing.
* Work towards the goal of 100 % collection of fees for services rendered.
* Process payments accurately and efficiently and allocate them against the appropriate invoiced items on the client’s record on computer.
What We’re Looking For
* A minimum of 12 months’ experience dealing with customers in a customer‑facing role.
* Confident using the telephone.
* Reception or Client Care experience.
* Cash handling and till operation.
* IT skills – confident in the use of Word, Excel and Outlook as a minimum.
* Knowledge of a client‑based computer system and using a multiple line software‑based telephone system.
* Organised with the ability to prioritise duties and multitask when necessary.
* Excellent verbal and written communication skills.
* Sensitivity and flexibility.
* Excellent attention to detail.
* Clear speaking voice.
* Smart appearance.
* Personable and approachable.
* Able to work to set protocols.
Hours
42 hours per week. Weekly working pattern: Monday – Friday, 8am‑4:30pm, or 11am‑7:30pm. Weekends are 1 in 3, 8:30‑1pm.
What We Offer
* 5 weeks holiday plus bank holidays and Birthday Leave.
* Career progression opportunities.
* Staff discount schemes.
* Reimbursement of Pet Insurance fees.
* Life Assurance.
* Group Pension scheme.
* Enhanced sickness pay.
* Enhanced equal family leave.
* E‑car salary sacrifice scheme.
* Employer contribution pension scheme.
Wellness Program
* Employee assistance program.
* Eyecare voucher scheme.
* Free annual Flu jab.
* Cycle to Work scheme.
* Recruitment referral reward scheme.
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