Our client is a specialist travel insurance company and are seeking a Customer Care Executive to join their team in Stockport. You will be the first point of contact for customers providing insurance quotes and any pre or post enquiries. The role is Monday-Friday based in the office and comes with a salary of up to £28,000 dependent on experience.
Customer Care Executive responsibilities:
Handle inbound sales & customer queries by phone and email
Create accurate quotes & set up policies
Process upgrades, amendments, payments, cancellations & refunds
Work with underwriters to find the right solutions
Build strong product knowledge and use internal systems confidently
Meet daily targets and deliver great customer experiences
Customer Care Executive skills required:
Customer service experience
Strong communication & sales confidence
Ability to multitask in a fast-paced environment
Good Microsoft Office skills
Positive attitude, great organisation & eagerness to learn
Understanding of GDPR
GCSE-level education (or equivalent)
Additional information:
Competitive salary + performance bonuses
Company pension
20 days holiday + bank holidays + your birthday off (29 total)
Monday–Friday hours, no weekends
Casual dress code
Bi-annual team socials