Full Time
Salary: £27,144 - £31,500 /
plus a monthly service charge averaging
£350
.
Description
We are looking for an exceptional
Senior Receptionist
to come and join us at Richmond Hill Hotel.
Nestled in London's greenest borough, just a stone's throw from the Royal Park, Richmond Hill Hotel is an independently owned Georgian gem. While our building carries history, our approach is refreshingly modern – progressive, people-focused, and free-spirited. That's why we've been recognised by
The Sunday Times
and
The Caterer
as one of the UK's leading employers.
We don't believe it takes lavishness to make someone feel special – it takes genuine care, attention to detail, and a team empowered to create memorable moments. That's where you come in.
What's in it for you…
* You'll enjoy a competitive annual salary of
£27,144
, plus a monthly service charge averaging
£350
.
* access to hundreds of online perks & discounts
* free health cashback plan for you and your family
* extra day's holiday for every year you work for us (up to 5 additional days)
* salary sacrifice schemes to help you buy a bike, laptop, or gym membership.
* free use of our onsite gym, meals on duty and parking on site
* bespoke career development through internal and external training schemes
* Refer a friend scheme, with up to £500 incentive
* Hotel recognition Programme including our Employee of the Month and Manager of the Quarter awards, long service awards, rewards payments
* flexible working patterns, as well as much more…
Is the Senior Receptionist role right for me?
We're looking for a Senior Receptionist who can turn every welcome into a lasting memory. If you're passionate about delivering genuine, thoughtful service and creating exceptional guest experiences in a fast-paced environment, we'd love to hear from you.
What you'll be doing:
* Delivering a memorable welcome that sets the tone for every guest's stay
* Leading by example to ensure check-ins, check-outs, and reservations are smooth and stress-free
* Handling guest enquiries, feedback, and special requests with genuine care and efficiency
* Supporting and mentoring the reception team, helping them shine in their roles
* Ensuring each touchpoint of the guest journey adds up to an exceptional experience
* Responding to guest reviews and feedback (Revinate) with professionalism and warmth
* Occasionally stepping into a Duty Manager role to keep everything running seamlessly
What we're looking for:
* Previous experience in a front office or reception role within hospitality
* A natural host who thrives on delivering outstanding service
* Strong communication and problem-solving skills
* Confidence with systems (Opera Cloud experience a plus, but training provided)
* A team player with leadership potential and a passion for mentoring others
If you're ready to be the first smile our guest's see – and the lasting impression they remember – apply today and join us in shaping unforgettable journeys at Richmond Hill Hotel.
Please note that all applicants must be eligible to live and work in the UK.