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About the Job
Job Title: IT Delivery Engineering Manager
Location: Bridgend, South Wales
Salary: £40,000 - £45,000 per annum
Job Type: Full-time, Permanent
Working Hours: 5 days a week, 9am to 5.30pm, with flexible hours between 8am - 6pm
Flotek Group is the fastest growing tech company in the UK, providing IT and communications technology to small & medium businesses.
We are seeking an enthusiastic cloud-focused specialist with a passion for customer service and experience in the ICT sector, preferably in an IT Delivery or IT Manager role.
Responsibilities
* Lead and inspire a team of IT professionals, fostering a collaborative environment.
* Develop training programs for team development.
* Ensure customer satisfaction through a customer-centric approach.
* Collaborate with clients to understand and meet their business needs.
* Stay updated on industry trends and recommend service improvements.
* Work with project managers to deliver projects on time and within budget.
* Deliver IT projects such as email migrations, firewall installations, and threat protection.
* Create documentation and knowledge base articles.
* Provide excellent customer service and communication.
Requirements
* ICT background within an MSP, with team leadership experience.
* Strong customer service skills and excellent communication.
* Technical expertise in IT infrastructure, networking, security, and cloud technologies.
* Experience with Microsoft 365, servers, virtualization, SharePoint, Azure, backup solutions, and firewalls.
* Team player with a valid UK driving license.
Benefits
* Staff Share Equity Scheme
* Onsite Parking
* 21 Days Holiday, increasing to 25 with service (+ bank holidays)
Note: Candidates must reside in the UK; sponsorship or relocation assistance not provided.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Relevant job titles include: IT Service Manager, IT Manager, IT Team Leader, IT Engineer Manager, IT Systems Engineer, IT Director, and others.
Nice-to-have Skills
* Azure
* Networking
* Security
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