Assistant Head of Reservations
We have an exceptional opportunityto join ourReservationsTeam at The Lanesborough.
Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and Londons most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Oetker Collection
Masterpiece Hotels
Oetker Collection hotels are true masterpieces located in the worlds most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Candidate Profile
As AssistantHead of Reservations, you will work closely with Head of Reservations for overseeing daily operations, optimising inventory and revenue opportunities, and ensuring coordination with key departments to support a smooth and personalised guest journey.You will encourage employees to be creative and innovative, challenge and recognise them for their contribution to the success of the operation. You will also develop the teams skills and abilities through training and development as well as leading their annual appraisals.
The role will require you to liaise and communicate efficiently with the respective hotel departments to ensure a seamless experience for all our guests and team work with the Reservations, Sales and Events teams.
Key Requirements
The ideal candidate would be able to demonstrate the following attributes:
* Previous experience within Front Office in a 4* or 5* establishmentis essential and experience in the luxury London market would be preferred
* Excellent command of the English language and a second language would be preferred
* Previous experience in a supervisory role
* Ability to work on own initiative is essential
* Knowledge of Opera system would be preferred
In return
We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
Financial Wellbeing
* Competitive salary package
* Discretionary Company Sick Pay
* Additional holiday allowance
* Season ticket loan
* Enhanced Pension Scheme
* Life Insurance
* Complimentary dry cleaning
* Safety shoes
* Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
Health & Wellness
* Private Medical Insurance
* Dental and Optical benefits
* Complimentary meals on duty
* Cycle to Work scheme
* Flu vaccinations
* Discounted chiropodist and massage treatments
* Substantiality initiates
* Social and sports activities (e.g., football games, running club, yoga & pilates etc.
Career Growth & Personal Development
* Internal transfer and promotion opportunities
* Cross-departmental exposure
* Partnered with industry-leading training providers
* Internal learning gateway
* Free access to e-learning platform offering job-specific training and personal growth courses
* Subsidised professional qualifications and certified training programmes
* Financial incentives for bringing talents to The Lanesborough via Recommend-A-Friend scheme
Recognition & Social Initiatives
* Award programmes throughout the year with generous prizes
* Long service awards
* Preferential room rate at The Lanesborough for you and your family
* 50% discount on F&B and Club & Spa treatments
* Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
* Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
* Retirement parties
*Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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