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Sapien Engineering Ltd provided pay range
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Client Overview
A pioneering engineering organisation renowned for delivering cutting-edge, high-precision equipment used in some of the most technically demanding industries worldwide.
Their innovative technology plays a critical role in testing and validating complex mechanical systems, helping global clients maintain the highest standards of performance, safety, and quality.
With a legacy of excellence and a commitment to continuous improvement, they provide a dynamic and rewarding environment for technically minded professionals.
Job Responsibilities
* Provide second-line technical support to Field Service Technicians working on complex electro-mechanical systems.
* Troubleshoot field issues using electrical, hydraulic, and mechanical diagrams to deliver effective remote solutions.
* Visit customer sites when required to assist with fault diagnosis and resolution
* Contribute to internal technical documentation, product feedback, and improvement initiatives.
* Act as a technical bridge between service operations and engineering—communicating clearly with less technical audiences.
Skills Required
* Proficient in reading and applying electrical and hydraulic schematics for fault analysis.
* Background in capital equipment, instrumentation, or servo-hydraulic systems is preferred.
* Mechanical understanding gained through hands-on engineering or support work.
* HNC (or equivalent) in Engineering or a minimum of 5 years’ experience in a technical support role.
* Strong written and verbal communication abilities for documentation and customer engagement.
Compensation & Other Benefits
* Competitive salary with bonus potential
* Company pension scheme and private medical cover
* Structured onboarding and technical development
Please note that our clients are unable to offer sponsorship for employment visas. Due to the high volume of applications we receive, only those shortlisted will be contacted. If you do not hear from us within 14 days of applying, please assume that your application has not been successful.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Industries
Manufacturing and Measuring and Control Instrument Manufacturing
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