Vivisol are currently hiring for a Customer Service Coordinator to provide patient support. We are looking for someone to join our dynamic call centre team to carry out patient calls, organise patient visits and provide patients with verbal assistance with equipment.
We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, matched contribution pension scheme to capped percentages per position level, enhanced maternity and paternity leave, yearly bonus scheme, as well as a starting salary of £23,891, rising after probation.
Hours: 37.5-hour week:, Wednesday, Thursday, Friday, Saturday and Sunday 15:00 - 23:00
This role is based in Manor Royal, Crawley with free on-site parking and great transport links (bus stop: 1 minute walk, Train Station: 15 minute walk)
Full training will be provided for all new starters and an extensive programme put in place.
Primary Duties & Areas of Responsibility:
* Handling Patient Calls as part of the oxygen call centre.
* Administration of patient orders.
* General administration and data entry.
* Telephone support for patients, relatives and healthcare professionals.
* Provide first line support to all patients requiring assistance E-Mail, telephone, letter and SMS
* Process prescriptions at the time of receipt accurately, ensuring the correct equipment is given to the patient
* Investigate and resolve customer complaints and resolve complaints quickly and patiently
* Maintain thorough and accurate records
Required Experience:
* Previous customer service experience (Phone based desirable)
* Excellent communication skills (verbal and written)
* An Enhanced DBS (provided for you as part of the probation process)
Competencies:
* Effective Telephone and clear communication skills
* Empathetic and a problem solver
* Team player
* Trustworthy, reliable & ethical
* Good organisational skills
* Excellent computer skills and accuracy
Who we are
Dolby Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients. Over the last 18 months we have moved into the field of sleep disorders, and have now won significant contracts in this field, and are therefore expanding our services and team
"Working Together to Improve Lives by Inspiring Excellence in Home Healthcare" is at the core of what we do at Dolby Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.
Dolby Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people. We foster an inclusive culture that offers all our employees a 'Place to Grow'.
Please visit our website for a copy of our job applicant privacy notice at
Job Types: Full-time, Permanent
Pay: £23,891.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* Gym membership
* Health & wellbeing programme
* On-site parking
* Referral programme
* Sick pay
Work Location: In person