Overview
As a Care Co-Ordinator, you'll play a key role in supporting patients through every step of their care journey. Working across Amesbury and nearby communities, you'll become a vital point of contact for patients and their carers, someone they can rely on for guidance, reassurance, and support. You'll work closely with GPs and other healthcare professionals within the Primary Care Network to identify and support patients who would benefit from extra coordination and care planning. By helping them navigate the healthcare system with ease, you'll ensure their needs are met, their care is well joined-up, and their wellbeing is always the top priority. This is a role where your compassion, organisation, and communication skills will truly shine - and where you'll know you're making a real impact, every single day. If you're ready to be part of a friendly, values-driven team that's committed to better patient care, we'd love to hear from you.
Responsibilities
* The Main duties include Proactively identify and work with a cohort of people to support their personalised care requirements.
* To provide coordination and navigation with the aid of digital tools for people and their carers across health and care services
* To work closely and in partnership with the Adult social care link workers
* Bring together a person's identified care and support needs and what matters to them; explore the options to address these in a single personalised care and support plan
* Help people to manage their needs, answering their queries and supporting them to navigate their appointments.
* Ensure that people have high-quality health information to help them make choices about their care.
* Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing.
Requirements
* Essential: Good standard of general education GCSEs, NVQ, BTEC and competent in Microsoft Office.
* Previous Primary Care Experience
* Experience of working as part of a team.
* High standard of communication and interpersonal skills requiring tact and sensitivity and recognising barriers to understanding with clients and professionals.
* Able to work independently and manage own workload
* Able to build strong professional relationships
* Ability to motivate people
* Ability to reflect on and share best practice with peers
* Able to travel locally as required - driving licence with business insurance
* Passionate about combatting disadvantage and inequality in healthcare
* Able to work as part of a team
Benefits
* £30,607.50 (pro rata to hours worked) with access to our group pension
* Free tea and coffee at your base location
* Membership of My Reward Hub, giving you access to discounts on everyday purchases, cashback and voucher offers
* Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
* Online and face to face help with mental and physical wellbeing
* Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Learning Enterprise
* An open, just culture where you're encouraged to have and implement ideas to transform health and care
Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can. As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
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