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Client:
Lorien
Location:
Cambridge, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
6c295ba135b1
Job Views:
17
Posted:
17.06.2025
Expiry Date:
01.08.2025
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Job Description:
2nd Line Technical Engineer
London city office with client site in Cambridge.
Up to £45,000 (DOE)
A renowned specialist IT Managed Service Provider (MSP) based in central London is looking for a dedicated 2nd Line On-site Engineer to support a key client in Cambridge. This role offers an opportunity to work with cutting-edge technologies across both Mac and Windows OS, providing top-notch service to some of the UK's leading financial institutions.
Key Skills and Experience:
* Strong technical background with expertise in Microsoft (1st choice) and Mac (2nd choice) environments.
* Extensive experience in supporting and managing primarily Mac-based environments, both remotely and on-site.
* Proficiency in maintaining and administering cloud-based solutions, Microsoft Azure, and Office 365, with the ability to automate processes to reduce manual effort.
* Experience in administering Local Area Networks (LANs), including switches and access points, is advantageous.
* Proven track record in providing desk-side support to senior executive-level end-users.
Role and Responsibilities:
* Provide desk-side and remote support to troubleshoot issues with equipment and systems.
* Deliver end-user technical support, workarounds, and resolutions within Service Level Agreements (SLAs).
* Support multi-function devices, telephony equipment, and specialized IT equipment, escalating issues to relevant vendors/support functions as needed.
* Administer and maintain Active Directory, user accounts, group policies, and file access control according to agreed standards.
* Develop and maintain comprehensive technical site documentation, including asset inventory, change management processes, and cybersecurity policies.
Technical Skills / Qualifications:
* Mac OSX Support
* JAMF
* Microsoft OS: Windows 7, Windows 10
* Microsoft 365
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
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