Overview
The IT Support Admin will provide technical assistance and support across the organisation, ensuring smooth and efficient operations. This role is based in Redditch.
My client is a large consumer brand organisation based in Redditch, Birmingham who are looking for a full time IT Support Administrator.
Responsibilities
* Provide first-line IT support to internal teams and resolve technical issues promptly.
* Maintain and monitor IT systems, ensuring optimal performance and minimal downtime.
* Assist with the installation and configuration of hardware and software.
* Ensure data security and support regular system backups.
* Collaborate with the Technology department to implement system upgrades and improvements.
* Document IT processes and provide training to staff as required.
* Manage and respond to IT support tickets within agreed timeframes.
* Communicate effectively with team members and stakeholders to resolve IT concerns.
Qualifications
* Proven experience in providing IT support within an organisation.
* Strong understanding of hardware, software, and network systems.
* Knowledge of data security protocols and best practices.
* Excellent problem-solving and troubleshooting skills.
* Ability to work independently and as part of a team.
* Strong communication and interpersonal skills.
* Can commute to Redditch Monday to Friday.
Benefits
* Negotiable salary up to £35,000.
* Free parking.
* Opportunity to progress.
* IT Support Admin
* 25 days annual leave plus bank holidays+ birthday off.
* Christmas shut down.
* Discretionary annual bonus based on company performance up to 15%.
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