Join to apply for the Sales Enquiry Handler role at Stephen James BMW & MINI.
Pay Range
This range is provided by Stephen James BMW & MINI. Your actual pay will depend on your skills and experience — discuss with your recruiter for more details.
Role Overview
Mercedes-Benz & Smart of Dartford offers a great opportunity for a Sales Enquiry Handler to join our centralised Sales Hub. You will assist customers in finding the right vehicle, providing outstanding service throughout their journey.
This is a chance to build a rewarding career with a prestigious automotive brand. If you enjoy a dynamic, customer-focused environment, we want to hear from you!
Your Responsibilities
* Handle all sales enquiries via phone, email, live chat, online platforms, or events.
* Communicate effectively to understand customer needs and recommend suitable vehicles.
* Follow up on leads with the sales team to convert enquiries into sales.
* Respond promptly to digital enquiries through CRM portals.
* Provide personalised PCP quotes when applicable.
* Coordinate with managers and assign enquiries to sales staff.
* Deliver exceptional customer service, exceeding expectations.
* Arrange customer appointments and test drives.
Candidate Profile
* Excellent verbal and written communication skills.
* Strong organisational skills with attention to detail.
* IT literacy, including experience with CRM and reservation systems.
* Experience in customer service, call centres, or account management, especially handling enquiries.
About Us
Hedin Automotive Limited, part of Hedin Mobility Group plc, is a leading automotive retailer in Europe, representing brands like Mercedes-Benz, BMW, and MINI. We are committed to diversity and creating a positive work environment that reflects our communities.
Salary & Hours
£27,664 per annum basic salary, with a bonus OTE of £32,664 (based on 40 hours). Part-time roles are paid pro-rata.
Work hours follow a rotating shift pattern from Monday to Saturday, including early mornings, evenings, and some Sundays, with overtime or time off in lieu provided for Sunday shifts.
Benefits
* Competitive salary and incentive schemes.
* 25 days annual leave plus UK bank holidays.
* Pension scheme and life assurance.
* Employee Assistance Programme.
* Ongoing training and career development.
* Supportive team environment with progression opportunities.
Apply today and start your rewarding career in the automotive industry!
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