Job Description
Join Our Team as a Client Operations Manager
Location: Chesterfield, Derbyshire
Are you an experienced Client Operations Manager looking for a fresh challenge? If so, we could have the perfect opportunity for you. As we continue our growth journey this newly created role within our Service Operations Team will be responsible for building and maintaining strong relationships between our clients and Brightwell. You will be a key player in ensuring client satisfaction, the role provides a vital link between the client stakeholders and colleagues across Brightwell. As an advocate for change the Client Operations Manager will identify opportunities to build or improve upon our product portfolio contributing to Brightwell’s growth strategy and ensuring excellent client satisfaction.
What you’ll do:
1. Manage a portfolio of pension clients, acting as point of contact at a strategic and tactical level with senior client management members and other associated stakeholders, building strong client relationships.
2. Within Brightwell, work with the wider business functions to ensure all client requirements are met to the highest quality and supporting the senior management team to build and maintain client relationships.
3. Support the development of proposals and presenting these to new clients. Identify and develop opportunities for commercial growth and client service level enhancement. Supporting planning and implementation activities at a senior level.
4. Report key delivery successes and anticipating client concerns and managing client stakeholder expectations in consideration of operational performance fluctuations, changes in service delivery (including regulatory changes) and project work. Managing day-to-day communications proactively where appropriate, setting expectations for response turnaround to help ensure consistency of treatment across the client portfolio.
5. Develop and implement client retention strategies and