Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Customer Coordinator
Telent are looking for a Customer Coordinator as part of major growth within the infrastructure services team. This is a fantastic opportunity for a Customer Focused individual with strong administration skills to step into a role that supports delivery activity.
This Customer Coordinator role will see you work out of the Chorley office at least 1 day per week, with flexibility to work from home on the other days. You MUST be commutable to the Chorley office (PR7 3JP).
At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work that we are passionate about. Learning fast, inspiring colleagues, and making the entire organisation run smoother and better. Join us and help keep the nations critical networks connected and protected 24/7.
This Customer Coordinator role is responsible for the day-to‐day support and Coordination of works, ensuring it is executed, reported on and completed efficiently, and in accordance with Street Works legalisations and Contract deliverables and processes.
Customer Coordinator - What you’ll do:
* To prioritise and coordinate work orders, through liaison with subcontractors and Supplier Managers.
* To ensure full compliance with local authority and statutory provisions for the administration of Street Works legislations.
* To maintain accurate records and data of in‐progress and completed works.
* To maintain and ensure compliancy with the relevant Health & Safety policy provisions.
* To perform other administrative duties as required.
* To help support and ensure all agreed client and internal KPI’s are met or exceeded.
Customer Coordinator - Key requirements:
* Must have basic numeracy and literacy skills, to GCSE standard.
* City & Guild NRSWA Coordination of Street Works or equivalent (preferred).
* Ability to prioritise and organise workloads to meet deadlines.
* Adept in the logistical skills required to produce effective and efficient work programmes (Customer, materials, geography, documentation etc.).
* Able to communicate professionally and effectively.
* Must be adept in the use of basic “systems” (training will be provided).
* Holder of a full UK driving license and access to a vehicle (preferred but not essential).
What we offer:
A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on‐going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role:
* 26 days holiday, plus public holidays, and the option to buy or sell days annually
* Company pension scheme.
* A range of family friendly policies
* Occupational health support and wellbeing Portal
* Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme
We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Telent Core Values: Be Inclusive, Be Collaborative, Be Customer Focused, Take Responsibility.
About Us
Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.
Be Inclusive
Take Responsibility
Collaborate
Be Customer-focussed