G4S are recruiting for an organised, detailed and methodical individual to fill the role of ID Unit Administrator within a busy and vibrant corporate environment located in South Colonnade, Canary Wharf. As one of the first points of contact for staff and building tenants, you must demonstrate an exceptional level of customer service and adhere to all procedures, policies and protocols.
Contract Information
* Pay Rate: £15.02 per hour
* Hours: 50 per week
* Shifts: Monday to Friday, 7am - 5pm
* SIA License: Security Guarding or Door Supervisor
* Requires SC clearance; must have lived in the UK continuously for 5 years or more.
Your Time at Work
* Greet building tenants and staff visiting the ID unit in a friendly and professional manner
* Adhere to all system processes for pass production for staff, subcontractors and external visitors
* Ensure all new starter passes are created in accordance with process and policy in line with contract SLAs
* Ensure all requests to cancel passes are actioned in accordance with process and policy in line with contract SLAs
* Be fully conversant in process and policy for dealing with lost/forgotten passes
* Prevent unauthorized visitors from entering the building by performing regular database checks
* Compile and submit reports in line with company policy
* Compile and submit daily, weekly and monthly reports/audits to meet client requirements
* Export and submit daily building occupancy figures to relevant parties
* Assist reception in collating the Visitor Pass daily record sheet
* Manage emails in line with contract SLAs
* Maintain a log of visitors for security and evacuation procedures
* Maintain stock control of all ID unit materials and order replacements when required
* Fulfil Health & Safety responsibilities by adhering to the company’s H&S policy
* Assist with all reasonable enquiries made by the client
* Perform ad hoc administrative duties as required
Our Perfect Worker
* SIA Guarding License
* Excellent IT knowledge and skills
* Excellent keyboard and data inputting skills (speed & accuracy)
* High standard of customer service in a quality‑controlled environment
* Strong attention to detail and process orientated
* Complete discretion shown at all times
* Efficient and courteous manner
* The ability to handle difficult customers/situations
* The ability to appropriately manage queries and messages in a timely, efficient, friendly and helpful manner
* Confident management of situations which may be complex and potentially involve disputes
* Continual pursuit of high standards, embrace change, recognise improvement opportunities and learn from experience
Key Information and Benefits
* 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked)
* Workplace Pension Scheme
* Progression training and development opportunities
* Life assurance benefit
* Contributory Healthcare Scheme
* Eyecare vouchers
* Employee discount schemes
* Refer a friend scheme
* Free uniform provided
G4S are a recognised Disability Confident Leader Employer.
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