About Morgan & Morgan:
Founded in 1989, Morgan & Morgan has established itself as a leading Business & Technology partner for businesses and organisations of all sizes. With a commitment to helping businesses succeed, we provide comprehensive solutions across IT, Telecoms, Cyber Security, Document Solutions, and Office Products. Operating from our eco-friendly headquarters, we offer 24/7 support, dedicated teams, and a fast delivery fleet to ensure our clients' success.
Position Overview:
As an IT Support Engineer (Graduate/Junior), you will play a critical role in supporting our clients by specifying, implementing, and maintaining customer technology solutions while resolving related technical challenges. This is an exciting opportunity to gain hands-on experience with cutting-edge technologies and cyber security tools like Huntress, ThreatLocker, and Mesh. The role also provides exposure to a Microsoft 365-centric environment, offering a strong foundation for career growth in IT and cybersecurity.
Responsibilities:
* Deal effectively with incoming telephone calls and emails, ensuring prompt and professional communication.
* Clarify customer requirements and accurately raise support tickets.
* Assist with workshop-related tickets, providing hands-on technical support.
* Action support tickets by communicating with customers, implementing solutions, resolving straightforward technical issues, setting up customer technical equipment, performing remedial or upgrade work, and installing or replacing hardware and software components.
* Maintain and administer all customer-specific hardware and software documentation.
* Support the daily operations of the ticketing system, ensuring tickets are addressed efficiently.
* Complete all service tickets to a high standard, adhering to agreed SLAs and ensuring customer satisfaction.
Skills & Experience:
* A willingness to learn and develop in a technical role.
* Strong organisational and time management skills.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and independently meet targets.
* Familiarity with Microsoft 365, is not essential but will help significantly.
Join Us:
If you're a driven and passionate individual eager to support our clients and grow within a dynamic team, Morgan & Morgan is the place for you. We're looking for individuals ready to build their skills and contribute to the success of our clients. Apply today to become a part of our dedicated team.
Benefits:
* Employee discounts
* Free On-site parking
* Sick pay
* Additional Christmas leave
* Opportunities for progression
Work Location: Llanelli: Must reliably commute or plan to relocate before starting work (required).
Job Type: Full-time
Pay: £24,000.00-£25,000.00 per year
Benefits:
* Additional leave
* Company pension
* Employee discount
* Free parking
* On-site parking
* Sick pay
Ability to commute/relocate:
* Llanelli SA14 6RB: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person