Location: Remote
Engagement: Contract Near Full-time (Until end Sep)
Start: June
Sector: Telecommunications
Overview
ServiceNow Business Process Consultant required to support a telecommunications transformation programme focused on fault management and customer care workflows.
Phase 1 covers Telecommunications Service Management (TSM), Sales Order Management (SOM), CMDB foundations, platform setup, integrations, and data migration design activities.
Key Responsibilities
Facilitate definition and alignment of current-state processes toward improved future-state ServiceNow workflows and best practices
Work closely with customer process owners, sponsors, and stakeholders to drive process improvement initiatives
Advise Product Owners throughout delivery, including story creation, refinement, prioritisation, and roadmap planning
Ensure process and platform decisions align to desired business outcomes and operational goals
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